Our Policy

Most of the product photos, the cakes are 8" size which is our standard size. Design may vary on a 6" due to the cake size being smaller.

All of our cakes are Eggless :)

Please understand that exact repeats of our past cakes can be challenging due to the unique nature of each creation. Variations in colour, detailing, or overall appearance may occur. We cannot create EXACT colours! If you provide inspiration from other bakers, we'll incorporate your ideas with our own artistic touch for a stunning and personalised cake.

Red/Navy/Royal Blue Food Colouring can lead to staining in the tongue & mouth. Not permanent staining!

If you require Delivery, you must contact us to check our availability. If you order through here for pickup, you must be able to pickup the cake unless Delivery has been arranged.

On the day of delivery, we'll reach out a couple of hours beforehand to confirm everything is in order. If we don't receive a response, we won't proceed with the delivery. It's essential to remain responsive during your scheduled delivery slot. In the event of unavailability for more than 10 minutes, a late fee may apply. We understand unforeseen circumstances occur, thus we kindly request communication during the delivery window. Your cooperation ensures smooth delivery within our schedule.            

If delivering to an apartment, you MUST meet the driver outside as we can’t go up to apartments!  

Order Cancellations will be subject to a Cancellation Fee!

We kindly ask that you aim to arrive on time for your requested pickup. If there are any delays, please inform us, while also respecting our schedule.

Please note that our collection point closes promptly at 6 pm. Any arrivals beyond this time may incur a late fee of £5/£10/£15, depending on the extent of the delay.

Once the cake has been packed, any damages incurred thereafter are no longer under our responsibility, unless you have opted for our delivery service, in which case we ensure the safe transportation of your order.

Please note that any concerns regarding the cake must be addressed upon collection. Once the cake has been taken, it is no longer within our responsibility to address any issues that may arise.

If your order includes a larger cake that might pose difficulty in transportation, we kindly suggest bringing along someone who can provide assistance. While our staff will offer aid, please note that any assistance extended beyond our premises, particularly when loading the cake into your vehicle, is done so at your own risk. We cannot assume responsibility for any damages or mishaps that may occur during the process of helping transport the cake outside of our premises.